V I D Y U T    O M B U D S M A N

O/o: The Secretary, Andhra Pradesh Electricity Regulatory Commission

 5th Floor, Singereni Bhavan, Red Hills, Hyderabad

 

Representation of Secretary Gaddiannaram Consumer Council – Appeal No. V.O – 36 of 2006 - Forwarded to CGRF, APCPDCL.

 

 

Proceedings No. VO/ 07-2007                                                                                                                                                                       Dated 06-02-2007

 

 

Present: S. Surya Prakasa Rao,

            Vidyut Ombudsman

 

 

***

           

            Whereas, pursuant to the notice dated 31-12-2006, a reconciliation meeting was held in the office of the APERC on 05-02-2007 to arrive at a mutually acceptable settlement, and

 

2.         Whereas, after discussions with the parties about the facts of the case and having regard to the circumstances of this case, the Ombudsman is of the view that a settlement by mutual agreement is feasible,

 

3.         Now therefore, the Ombudsman proposes settlement in terms of clause 11 of the Regulation No 1 of 2004 of the Hon’ble Commission, as indicated in the Annexure for consideration by the parties here in, and

 

4.         The parties herein are required to communicate their acceptance for the proposed settlement with in 15 days of receipt of these proceedings, and

 

5.         If either of the parties does not communicate its acceptance, the Ombudsman will take up further proceedings in terms of Regulation No. 1 of 2004.

 

 

VIDYUT OMBUDSMAN

 

ANNEXURE

 

Proposal of settlement by mutual agreement in Appeal No. 36 of 2006

 

7 x Rs. 50 = Rs. 350.
 
1.         The Licensee will pay compensation to the consumer of SC No. 1603 – 4802 for the delay in attending the meter compliant and for delay in rectifying the wrong bill issued in August 2006 as follows:

(i)                  For not attending meter compliant dated 14-07-2006 within

7 days from 21-08-2006 to 28-08-2006 @ Rs. 50 / day

           

Rs. 1625.
 
            (ii)        For not resolving wrong bill compliant dated 28-08-2006

within 7 days (as information is required in this case) from

05-09-2006 to 09-11-2006 – 65 days @ Rs. 25/day

                       

The compensation will be paid by way adjustment

against CC bills as per Regulation No. 7 of 2004.          Total          Rs. 1975

 

2.         The Licensee is agreeable to adjust part of the excess amount paid by consumer in respect of August 2006 CC bill, towards the amount payable for conversion from single phase to 3 phase supply on receipt of application from the consumer for such conversion, subject to feasibility and compliance with the General Terms and Conditions of Supply.

 

3.         As per the Regulation No. 5 of 2004, the Licensee has to refund the excess amount paid by a consumer towards any wrong bill by adjustment against future CC bills.  However in this case it will take about 8 years for adjustment of the full excess amount at the present level of consumption.  Hence it is just and reasonable that the consumer gets refund directly instead of by adjustment in future CC bills.  The Licensee therefore agrees to refund the balance excess amount available against SC No. 1603-4802, after adjustment of the amount as per para 2 above, by cheque, within 15 days from the date of receipt confirmation from the Ombudsman.

 

4.         In case of any difficulty in implementing para 2 above, the Licensee shall refund the full excess amount as indicated in para 3 above without any adjustments.

 

 

Appellant                                                                                              Respondents

 

 

Proposed by me

OMBUDSMAN